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Rome Tech offers a 1-year limited manufacturer warranty on a majority of its products. Rome Tech products purchased from unauthorized distributors or resellers are not covered by the 1-year warranty. Certain Rome Tech products may have different warranties, which will be explicitly stated here. Examples of products with different warranties are, but not limited to, screen protectors, chargers, stickers, cables, and glass products. This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.
Visit the official Rome Tech Contact Us Page to initiate a claims process. Important Note: For purchases made on Amazon.com, eBay, or any other online marketplaces, the warranty mentioned above may or may not qualify. Only products sold specifically by Official Rome Tech online stores are covered by these warranties. Rome Tech products sold by any other seller(s) on these platforms will not qualify.
All products listed below come with a 90-day general warranty*
*All terms and conditions for any and all warranties are subject to change under the sole discretion of Rome Tech LLC.
All products purchased directly from Rome Tech are covered by our 30-day money back guarantee. Visit the official Rome Tech Returns Page and see “Our Returns Policy” for more information.
You must Ship or Mail back your original products with the Warranty Claims Form with RMA number. To obtain the Warranty Claims Form, contact our customer support at [email protected].
Return the package to :
Rome Tech Cases - Warranty
2 Pin Oak Lane Ste 200
Cherry Hill, NJ 08003
Include all the information above in your package to ensure prompt processing of your warranty claim.
All shipping costs for sending back your case will be in the responsibility of the case owner. Any customs fees, including, but not limited to, taxes, duties and any other courier related fees, are in the responsibility of the owner. We advise using a traceable shipping method to ensure safe delivery to Rome Tech LLC. Rome Tech LLC is not liable for lost, stolen, or damaged shipments for returning packages.
Once the product is received by Rome Tech, the product will be inspected (within 1-3 business days of receipt on average) to determine if it is covered under the limited warranty. If the product is determined to be covered under the Limited Warranty, Rome Tech, under its judgment and discretion, will repair, replace, or recondition the product. Rome Tech LLC will pay for the shipment of any replacement parts or products under the limited warranty to remedy the defective product.
DISCLAIMER: All products returned to Rome Tech will be subject to review for authentication. If any of the products are found to be counterfeit, it will be confiscated and turned over to Rome Tech’s legal department for further actions. These counterfeit items will not be returned once in the possession of Rome Tech LLC.
Except for the express warranties provided herein, Rome Tech LLC (“Rome Tech”) makes no express or implied warranties of any kind whatsoever with respect to the product in terms of merchantability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition, Rome Tech will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.
Rome Tech reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit Rome Tech product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.
Defects caused by any other accident, including a failure of installation, carelessness by the user, or defects caused by owner's usage, cannot be applied to the above-mentioned warranties. For products that come as a package, only the defected item from the package will be remedied. This remedy may be repeated within 90 days or the remainder of the warranty. The original product is needed for any future warranty requests regarding the order.
Rome Tech reserves the right to replace, repair, rebuild, and recondition products at Rome Tech’s sole option. If the product under warranty becomes inactive or no longer in production, Rome Tech reserves the right to replace the inactive product with a similar or better product in accordance to Rome Tech’s judgment and discretion.
Excluding the express warranty provided, Rome Tech LLC., in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any Rome Tech product, including, but without limitation, device damage, data loss, or personal injury.