At Rome Tech, we strive to provide our customers with the best possible experience. If you are not satisfied with your purchase, we offer an easy and convenient exchange policy to ensure your needs are met. Please read the policy carefully to understand the process for exchanging products.
Eligibility for Exchange:
To be eligible for an exchange, the product must be in its original, unused condition and must be returned within 30 days of the delivery date. Products that are damaged, altered, or show signs of wear and tear will not be accepted for exchange.
How to Initiate an Exchange:
a. Place a new order: To process an exchange, please place a new order for the desired product on our website.
b. Notify us: After placing your new order, please notify us by sending an email to firstname.lastname@example.org with the following information:
Original order number
New order number
Reason for the exchange
Prepaid Return Label and Envelope:
Once we receive your email, we will send you a prepaid shipping label and an extra envelope for returning the original product. Please ensure that the product is securely packaged, and the prepaid shipping label is affixed to the return envelope.
Shipping the Original Product:
Ship the original product back to us using the prepaid shipping label and envelope provided.
Upon receipt of the original product, a refund for the original order will be issued within 3-5 business days. The refund will be processed using the original payment method.
Please note that original shipping costs are non-refundable and customers are responsible for any taxes, duties, or fees associated with the exchange.
By following these steps, we hope to make the exchange process as smooth as possible for our customers. If you have any questions or concerns, please feel free to contact our customer support team at email@example.com, and we will be happy to assist you.